Clinic Ordering

The Clinic Portal is designed for registered health professionals and clinics that hold appropriate prescribing and practice registrations within Australia. It is not available for direct consumer use.

Click “Sign in to shop” and follow the prompts to create a clinic account. Once your details are verified by our team, you’ll receive an activation email and can begin placing clinic orders, including sterile preparations where appropriate.

1. Select Products: Browse the clinic range and add items to your cart.
2. Upload Prescriptions: Upload a valid prescription for each patient or order as required by law.
3. Submit Order: Confirm delivery details and submit for processing.
4. Order Confirmation: You’ll receive an order confirmation by email once our team has checked the prescriptions and product details.

Yes. For prescription-only and compounded medicines, a valid prescription from an authorised prescriber is required. This ensures each product is tailored to the individual patient and complies with Australian pharmacy and medicines regulations.

In most cases, compounded medicines are prepared for named patients on prescription. If you have a legitimate clinical need for clinic-use stock, please contact our team to discuss what may be appropriate and compliant for your practice.

When you reach the Upload Prescriptions step, you can drag and drop files (PDF, JPG, PNG) or take a clear photo and upload directly. All files are stored in secure systems in line with Australian privacy requirements.

Standard turnaround for most sterile orders is typically 3–5 business days from receipt of a valid prescription, plus delivery time. Some complex or high-risk products may require additional time. If you have an urgent request, please contact us before placing the order.

Yes. We dispatch to clinics and patients throughout Australia using trusted courier partners. Shipping options and expected delivery times are displayed at checkout.

Temperature-sensitive items are packed using appropriate insulated packaging and coolants to help maintain temperature during transit. We recommend that clinics unpack, check, and store items promptly on arrival according to the storage instructions on the label.

Beyond-use dates are assigned based on formulation type, stability data where available, and current Australian compounding guidelines. The expiry or beyond-use date is clearly shown on each label so your team can manage stock safely.

You can do either. Many clinics use our established formulations, while others supply their own formulas for our pharmacists to review. If you are developing a new protocol, our team can work with you to design a suitable compounded option within current practice standards.

Once logged in, you’ll see clinic pricing for applicable products. Orders are invoiced to the clinic, and you can manage how you bill your patients. If you require a quote for a new or bespoke formulation, please contact us with the prescription details.

Yes. Many clinics have a shared clinic login managed by their practice manager or nursing team. If you would prefer individual logins for different practitioners, we can help set this up—just email our support team.

If something doesn’t look right on arrival (breakage, temperature concern, labelling issue, or suspected reaction), please contact us as soon as possible with the order number and details. Our pharmacists will review the case and advise on the next steps in line with our quality and incident-management processes.

For ordering or portal assistance, email admin@customcompounding.com.au (or your preferred clinic support email) or call 1300 731 755. For clinical or product-specific questions, you can request to speak with one of our pharmacists, who will return your call when available.